Help centre

Quick answers.

Everything shoppers ask us, answered plainly. Search it, or jump to a topic.

Help centre

Quick answers.

Search it, or jump to a topic.

No matches. Try another word — or tap Contact and we’ll answer directly.

Orders

PLACING · CHANGING · CONFIRMING

Add what you like to the cart and check out — it takes about a minute. Pay securely by UPI, card, net banking or EMI, and you’ll get an order confirmation by email right away.

Yes — message us on WhatsApp or email support@mifoa.com as soon as possible. We can edit the address or cancel any order that hasn’t been dispatched yet (we dispatch within about 24 hours, so quick is best).

Check spam/promotions first — it’s usually there. If not, the email address may have a typo: send us your name and phone number on WhatsApp and we’ll find the order and resend it with your GST invoice.

Payments

UPI · CARDS · NETBANKING · EMI

India: UPI, major cards, net banking and EMI. International: supported foreign-issued cards and Apple Pay on eligible devices and cards. Payments are processed by Razorpay in INR; your bank may add conversion or international-card fees.

Yes. Payment details are handled by Razorpay over an encrypted, PCI-DSS-compliant checkout and are not stored on Mifoa’s servers.

Product prices include GST. India delivery is free. International delivery is ₹2,500 per order; import duties, taxes and bank conversion charges may apply separately.

Shipping & delivery

DISPATCH · ETA · TRACKING

India: most orders arrive in 2–5 days after dispatch. International: estimated delivery is 10–15 days to supported countries. Made-to-order timings are shown on product pages.

India delivery is free. International delivery to supported countries is a flat ₹2,500 per order.

The moment your order ships you’ll get a live tracking link by email and SMS (via Velocity). You can also use Track Order in the menu with your order number and email — or just ask us on WhatsApp.

Returns & refunds

WINDOW · PICKUP · REFUNDS

30 days from delivery, for unused items in their original packaging. Changed your mind? That’s reason enough.

For India, contact us with your order number and we’ll arrange pickup. International customers should contact us before sending anything back so we can confirm the return steps.

After the returned item passes inspection, the refund goes to the original payment method. Banks typically take 5–7 business days after we process it.

We’re sorry — send us a photo on WhatsApp within 48 hours of delivery and we’ll ship a replacement or refund you in full, your choice. You won’t pay for our mistake.

Products

MATERIALS · CARE · USE

Every object is chosen for useful, repeat use. Materials and care details are listed on each product page so you can judge the object on its actual construction.

In general: a soft dry cloth, no harsh chemicals, and follow the care card in the box. Specifics live on each product page under its own FAQ — refill steps, battery details, and cleaning notes. See the product FAQ

Each product page has its own FAQ covering sizing, refills, batteries and quirks for that object. If something’s still unclear, WhatsApp us — the person replying knows the products first-hand.

No match for “”.

Try a different word — or just ask us directly. A real person replies within 24 hours.

Ask on WhatsApp

Made-to-order pieces take longer

The timings above apply to objects we hold in stock, which is most of what we make. A few pieces are hand-finished only once you order them, so they leave us later. Where that applies, the dispatch and delivery window is stated on that product's own page, next to the price.

See all objects
Still need help?

Ask a person, not a bot.

If the answer isn’t here, we’d genuinely like to know. Write to us and we’ll reply within 24 hours, Mon–Sat.

SUPPORT HOURS · MON–SAT · 10:00–18:00 IST
Still need help?

Ask a person, not a bot.

We reply within 24 hours, Mon–Sat.