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Help centre

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Orders

PLACING · CHANGING · CONFIRMING

Add what you like to the cart and check out — it takes about a minute. Pay securely by UPI, card, net banking or EMI, and you’ll get an order confirmation by email right away.

Yes — message us on WhatsApp or email support@mifoa.com as soon as possible. We can edit the address or cancel any order that hasn’t been dispatched yet (we dispatch within about 24 hours, so quick is best).

Check spam/promotions first — it’s usually there. If not, the email address may have a typo: send us your name and phone number on WhatsApp and we’ll find the order and resend it with your GST invoice.

Payments

UPI · CARDS · NETBANKING · EMI

UPI, all major credit and debit cards, net banking, and EMI — processed securely by Razorpay. Your payment details never touch our servers.

Yes. Checkout runs on Razorpay — the same bank-grade, PCI-DSS-compliant gateway used by India’s largest brands. Paying up front is what lets us pack and dispatch your order within 24 hours.

Always. The price you see is the price you pay — GST included, free shipping, no surprises at checkout. A GST invoice comes with every order.

Shipping & delivery

DISPATCH · ETA · TRACKING

We dispatch within about 24 hours, and most orders arrive in 2–5 days anywhere in India. Metros are usually at the quick end, remote pincodes at the slower end.

Nothing. Shipping is free on every order, everywhere we deliver in India — no minimum order value.

The moment your order ships you’ll get a live tracking link by email and SMS (via Velocity). You can also use Track Order in the menu with your order number and email — or just ask us on WhatsApp.

Returns & refunds

WINDOW · PICKUP · REFUNDS

30 days from delivery, for unused items in their original packaging. Changed your mind? That’s reason enough.

Message us on WhatsApp or email support@mifoa.com with your order number — we’ll arrange a doorstep pickup. No printing labels, no courier queues.

Once the pickup passes a quick check, your refund goes back to the original payment method — UPI, card or bank. Most refunds land within 5–7 business days of pickup.

We’re sorry — send us a photo on WhatsApp within 48 hours of delivery and we’ll ship a replacement or refund you in full, your choice. You won’t pay for our mistake.

Products

MATERIALS · CARE · USE

Every object is chosen for long-term use — solid materials, refillable or repairable where possible, built to outlast a trend. That’s the mifoa test: useful first, made to be kept.

In general: a soft dry cloth, no harsh chemicals, and follow the care card in the box. Specifics live on each product page under its own FAQ — refill steps, battery details, and cleaning notes. care specifics — confirm per product

Each product page has its own FAQ covering sizing, refills, batteries and quirks for that object. If something’s still unclear, WhatsApp us — the person replying knows the products first-hand.

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