Refund policy

At Mifoa, every product is selected for performance, precision, and everyday reliability. If something doesn’t arrive as expected, we’ll resolve it quickly and fairly—starting with a replacement whenever possible.

Received a damaged item? We’ll replace it—clean and simple.

Resolution Priority

For any damaged, defective, or incorrect item, replacement is our primary resolution.

A refund will be issued only if a replacement is not available.

Return Window

Requests for replacement or refund must be raised within 7 days of delivery.

Requests submitted after this period will not be eligible.

Eligibility for Replacement or Return

To qualify, the item must:

  • Be unused and in the same condition as delivered

  • Include original packaging, accessories, and inserts

  • Be supported by proof of purchase (order number, invoice, or confirmation email)

Please note:

We do not accept returns or refunds for change of mind, personal preference, or buyer’s remorse. Requests are reviewed only for damaged, defective, or incorrect items, subject to verification and approval.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Requests can be submitted via:

  • Email: hello@mifoa.com

  • The Help & Support page on mifoa.com

To help us resolve your request efficiently, we may ask for clear photos or videos of the product and packaging.

Once verified:

  • A replacement will be shipped at no additional cost, or

  • If a replacement is unavailable, a refund will be processed

Product Specifications & Compatibility

All product specifications, dimensions, and compatibility details are clearly listed on the product page. Customers are advised to review these details carefully before placing an order.

If you believe the product received materially differs from the specifications listed, please contact us with clear photographic or video evidence, and we will review the case fairly.

How to Request a Replacement or Return

Please provide:

  • Your order number

  • A brief description of the issue

  • Supporting photos or videos (if applicable)

All replacement or return requests must be approved before any pickup or return is arranged.

Items sent back without prior approval will not be accepted.

Return Shipping & Customer Responsibility

If a return is required:

  • Pickup or return instructions will be shared after approval

  • The product must be securely packed in its original packaging

Please ensure availability during the scheduled pickup. Missed pickups may not be reattempted.

Orders Confirmed via WhatsApp or Phone

Orders confirmed via WhatsApp or phone call cannot be cancelled or returned, except where the product received is damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return, replacement, or refund:

  • Items marked as final sale or non-returnable

  • Custom or personalized products

  • Perishable goods

  • Personal care or hygiene-related items

  • Hazardous materials

  • Products showing signs of use or missing original components

Refunds (Only If Replacement Is Not Possible)

Refunds are processed only when a replacement cannot be provided.

  • Refunds are initiated after inspection (if a return is required)

  • Approved refunds are issued within 5–10 business days to the original payment method

  • Cash on Delivery (COD) refunds are processed via UPI or bank transfer only

Non-Delivery or Delivery Issues

If an order is not delivered within the communicated delivery timeline, please contact us via email or the Help & Support page.

In cases where delivery is unsuccessful or cancelled due to courier issues, a replacement or refund will be initiated after verification.

Fair Use of Support

We’re here to help and aim to resolve issues efficiently. In rare cases of repeated misuse of the return process or abusive communication, we reserve the right to limit support options to ensure a respectful experience for everyone.

Consumer Protection Compliance

Mifoa operates in accordance with applicable Indian consumer protection and e-commerce regulations. Our policies are designed to be transparent, fair, and aligned with customer rights.

Need Help?

You can reach us via:

  • hello@mifoa.com

  • The Help & Support page on mifoa.com

Flanq reserves the right to update this policy when required. Any changes will be reflected on this page.