Refund policy

Effective 30 August 2026 · mifoa.com is operated by Mukshree Design Studio, Gurgaon, Haryana, India

In short

  • 30-day return request window from delivery for eligible, unused products in their original condition and packaging.
  • Damaged, defective or incorrect item? Report it within 48 hours where possible. We will arrange the appropriate remedy at our cost.
  • Every return requires our approval before it is sent back.
  • India: we normally arrange one complimentary reverse-pickup attempt for approved returns where serviceable.
  • International: customers normally arrange and pay for tracked return shipping for change-of-mind returns. We cover reasonable return costs for verified damaged, defective or incorrect products.
  • The original ₹2,500 international shipping charge and import charges are normally non-refundable on change-of-mind returns, except where applicable law requires otherwise.
  • Approved refunds are sent to the original payment method.

1. Our 30-day promise

If a mifoa object does not earn its place, you may request a return within 30 days of delivery, including for a change of mind. The return must meet the eligibility requirements below and must be approved before it is sent back.

This 30-day promise is in addition to any mandatory consumer rights that apply to you. Nothing in this policy limits rights or remedies that cannot lawfully be excluded in India or in the customer’s country of residence.

2. Return eligibility

To qualify under our standard 30-day return promise, the product must:

  • Be unused and in substantially the same condition as delivered;
  • Include its original packaging, accessories, inserts, manuals and all supplied parts;
  • Be packed securely to prevent damage during return transit;
  • Be supported by proof of purchase, such as the order number, invoice or confirmation email; and
  • Be approved by mifoa before it is returned.

A product that is incomplete, damaged after delivery, used beyond what is reasonably necessary to inspect it, or returned without adequate packaging may receive a partial refund or be declined, subject always to mandatory consumer rights. We will explain the assessment before finalising the refund.

3. Non-returnable products

The following are not eligible for a standard change-of-mind return, except where they arrive damaged, defective, incorrectly supplied or applicable law provides otherwise:

  • Products clearly marked final sale or non-returnable before purchase;
  • Custom-made or personalised products;
  • Personal-care or hygiene-sensitive products after their seal or packaging has been opened;
  • Opened consumables, including lighter fuel and refills;
  • Hazardous materials or products that cannot lawfully or safely be returned by the available carrier;
  • Free gifts and promotional products that were not separately purchased; and
  • Gift cards or other products that applicable law permits us to exclude.

4. Damaged, defective or incorrect products

Where permitted by applicable law, replacement is normally our first remedy. If a replacement is unavailable, unsuitable under applicable consumer law, or cannot be supplied within a reasonable time, we will provide another appropriate remedy, which may include a refund.

  • Please report visible damage, a defect or an incorrect product within 48 hours of delivery where reasonably possible by emailing support@mifoa.com or messaging +91 84474 10100.
  • Include your order number and clear photographs or a short video showing the product, packaging and shipping label. An unboxing video is helpful where available but is not an absolute requirement.
  • Keep the product and all packaging until we confirm the next step.
  • For a verified damaged, defective or incorrect product, mifoa will arrange the remedy and bear reasonable standard return or pickup costs.

The 48-hour reporting request helps us investigate courier damage promptly. It does not remove any non-excludable statutory rights relating to defective, unsafe, misdescribed or incorrectly supplied goods.

5. Dimensions, specifications & colour

Product pages state the available dimensions, materials and specifications. Minor colour differences caused by photography, lighting and screen settings are normal and are not generally considered defects.

If a product materially differs from its listed specifications, contact us with photographs and, where relevant, a measurement or reference for scale. We will review the matter fairly under the damaged, defective or incorrect-product process.

6. Requesting approval

  1. Contact us: email support@mifoa.com or WhatsApp +91 84474 10100 with your order number, the product being returned and the reason for the request.
  2. Wait for approval: we will review the request and provide pickup or return instructions. Do not ship a return before receiving our approval.
  3. Prepare the product: include all packaging, accessories and supplied parts and pack the parcel securely.
  4. Return or pickup: follow the approved India or international process described below.
  5. Inspection and refund: after the product is received, we inspect it and notify you of the refund decision.

Products sent without approval, sent to an unconfirmed address, sent cash-on-delivery, or sent with unpaid freight or customs charges may be refused or delayed.

7. Returns within India

  • For an approved Indian return, we normally arrange one complimentary reverse-pickup attempt where the courier serves the customer’s PIN code.
  • Please ensure the parcel is packed and someone is available at the agreed pickup time.
  • If the scheduled pickup is missed or refused, another complimentary attempt is not guaranteed. We may ask you to self-ship the parcel using a tracked service.
  • If reverse pickup is unavailable through no fault of the customer, we will provide self-shipping instructions and agree any reasonable standard postage reimbursement before the parcel is sent.
  • For verified damaged, defective or incorrect products, mifoa bears the reasonable pickup or return cost.

8. International returns

  • Every international return requires approval before shipping.
  • For an approved change-of-mind return, the customer is responsible for arranging and paying for a secure, tracked return shipment to India.
  • International return costs vary by country, parcel weight, dimensions, carrier and service. Customers should obtain a quotation from a suitable postal or courier service before sending the parcel.
  • For a verified damaged, defective or incorrect product, mifoa will arrange an appropriate remedy and either provide return instructions or reimburse reasonable standard return postage agreed with us before the parcel is shipped.
  • Use a tracked service and keep the receipt and tracking number until the return and refund are complete. Insurance is recommended for higher-value parcels.
  • Complete all customs declarations truthfully and identify the shipment as returned merchandise where permitted. Follow the customs instructions supplied with the approval.
  • Do not send a return with freight, duties, brokerage or other charges payable by mifoa unless we have agreed to those charges in writing.
  • The customer remains responsible for a self-arranged return until it is delivered to the approved return address.

Unless your approval email provides a different operational return address, approved returns should be addressed to:

Returns — mifoa / Mukshree Design Studio

801, Emerald Plaza
Sector 65, Gurgaon – 122018
Haryana, India

9. Shipping charges, duties & deductions

Situation Shipping and related costs
Indian change-of-mind return One complimentary reverse-pickup attempt where serviceable, subject to this policy.
International change-of-mind return Customer pays tracked return shipping. The original ₹2,500 international shipping charge is normally not refunded, except where mandatory law requires otherwise.
Verified damaged, defective or incorrect product mifoa bears reasonable standard return or pickup costs and provides the remedy required by applicable law.
Import duties, destination taxes, customs or brokerage charges These are normally paid to government authorities or third parties and are not refundable by mifoa. The customer may contact the relevant authority about any available duty refund, except where applicable law requires another outcome.
Refused, unclaimed or incorrectly addressed shipment Any refund may be reduced by outbound shipping, return freight, duties and other costs actually incurred, to the extent permitted by law.

If only part of an international order is returned, the original international shipping charge is not refunded unless applicable law requires otherwise.

10. UK and European Union cancellation rights

Where UK or European Union distance-selling laws apply, eligible consumers may notify us of their decision to withdraw from an online purchase within 14 days of receiving the goods without giving a reason. This statutory right forms part of, and is not reduced by, our longer 30-day commercial return-request window.

  • After notifying us within the statutory period, return the eligible goods within the further period required by applicable law.
  • The customer is responsible for the direct cost of returning a change-of-mind product unless we agree otherwise or applicable law makes us responsible.
  • For a valid statutory withdrawal, we will refund the product price and the applicable standard outbound delivery charge where required by law.
  • We may withhold the refund until we receive the returned goods or evidence that they have been sent, where applicable law permits.
  • The customer may inspect the product as they reasonably could in a physical shop. A lawful deduction may be made for diminished value caused by handling beyond what was necessary to establish the product’s nature, characteristics and functioning.
  • Custom-made, clearly personalised, opened hygiene-sensitive and other legally exempt goods may not carry a statutory change-of-mind right.

For an eligible UK or EU change-of-mind return requested after the statutory 14-day period but within mifoa’s commercial 30-day period, the customer pays return shipping and the original international shipping charge is not refunded, unless applicable law requires otherwise.

11. Refund method & timelines

Step Typical time
Return request acknowledgement Within 48 hours
Inspection after receipt 1–2 business days
Approved refund initiated Usually within 5–7 business days after approval
  • Approved refunds are issued to the original payment method.
  • Your bank, card issuer or payment provider may take additional time to display the credit.
  • Refunds are initiated in INR. For international payments, the customer’s bank or payment provider determines the conversion rate and any fees. The amount shown in the customer’s local currency may therefore differ from the original local-currency debit.
  • Where mandatory law requires an earlier refund or a different process, the mandatory requirement applies.

12. Cancellations

You may cancel an order before dispatch for a full refund. Contact us as quickly as possible; a cancellation cannot be guaranteed once processing or dispatch has occurred.

Once an order has been dispatched, it must follow the applicable return process. Made-to-order or personalised products may become non-cancellable once production begins if this was clearly disclosed before purchase and applicable law permits.

If mifoa cancels an order because of stock unavailability, pricing error, carrier restrictions or another issue on our side, we will refund the full amount paid for the cancelled products and any associated shipping charge.

13. Exchanges

For ordinary change-of-mind requests, return the eligible product for a refund and place a new order for the preferred product. This avoids stock and price uncertainty.

Verified damaged or incorrect products may be replaced directly where appropriate and available.

14. Non-delivery & courier issues

If an order is not delivered within the communicated timeframe, contact us and we will investigate with the carrier. Where a shipment is verified as lost or undeliverable for reasons not attributable to the recipient, we will provide the replacement or refund required by applicable law and our Shipping Policy.

Orders refused at delivery, left unclaimed, returned because of an incorrect address, or unable to clear customs because required charges or documents were not provided may be refunded only after return and inspection, less costs actually incurred to the extent permitted by law.

15. Fair use

We assume good faith and assess each request fairly. In rare cases involving repeated misuse, materially false claims, unverifiable returns or abuse of our team, we may restrict the commercial benefits of this return policy or decline future orders. We will always honour applicable statutory consumer rights.

16. Optional cancellation notice

To cancel or withdraw from an eligible order, you may email support@mifoa.com with the following information:

I give notice that I wish to cancel my purchase of: [product]

  • Order number:
  • Ordered on:
  • Received on:
  • Customer name:
  • Customer address:
  • Date of request:

Need help with a return?

mifoa operates in accordance with applicable consumer-protection and e-commerce requirements. We may update this policy when our operations or legal obligations change. Updates take effect when published and do not reduce rights already attached to an existing order.