Refund policy

Effective 16 July 2026 · mifoa.com is operated by Mukshree Design Studio, Gurgaon, Haryana, India

In short

  • 30-day returns from delivery — unused, original condition and packaging.
  • Damaged, defective or wrong item? Report within 48 hours — replacement first, on us.
  • Every return needs our approval before it ships back.
  • Approved refunds go to the original payment method in 5–7 business days after checks.

1. The 30-day promise

If a mifoa object doesn't earn its place, you may return it within 30 days of delivery — including change of mind. This promise depends on the item coming back the way it left us, and on the conditions below, which keep it sustainable and fair for everyone.

2. Eligibility

To qualify for a return, the item must:

  • Be unused and in the same condition as delivered;
  • Include the original packaging, accessories, inserts and all parts;
  • Be supported by proof of purchase (order number, invoice or confirmation email).

Items showing signs of use, or returned incomplete, may be approved only for a partial refund, or declined — we will always tell you the assessment before deciding.

3. Non-returnable items

The following are not eligible for return or refund (except where they arrive damaged, defective or incorrect):

  • Items marked final sale or non-returnable on the product page;
  • Custom or personalised products;
  • Personal-care or hygiene-sensitive items once opened;
  • Consumables (e.g., lighter fuel and refills) once opened, and hazardous materials;
  • Free gifts or promotional items.

4. Damaged, defective or incorrect items

Replacement is our first resolution — a refund is issued if a replacement isn't available.

  • Report within 48 hours of delivery at support@mifoa.com or WhatsApp +91 84474 10100.
  • Share clear photos or a short video of the product and the packaging — an unboxing video, where available, speeds verification considerably.
  • Once verified, we ship a replacement at no cost, or refund in full if a replacement isn't possible — including any pickup.

5. Specifications, dimensions & colour

Every product page lists dimensions, materials and specifications — please review them before ordering. Slight colour variation from photography is normal due to screens and lighting and is not a defect. If you believe an item materially differs from its listed specifications, contact us with photographic evidence (including a reference for scale) and we'll review the case fairly.

6. How a return works

  1. Request: email or WhatsApp your order number and reason. All returns require prior approval — items sent back without approval will not be accepted.
  2. Pickup: after approval we arrange a reverse pickup for most PIN codes (self-ship guidance where pickup isn't serviceable). Pack the item securely in its original packaging and be available for the scheduled pickup — missed pickups may not be reattempted.
  3. Check & refund: after receipt and a quality check, approved refunds are issued to the original payment method (refund to source).

7. Refund timelines

Step Time
Request acknowledged Within 48 hours
Quality check after receipt 1–2 business days
Refund to source 5–7 business days after approval

Banks and card issuers may take additional time to reflect the credit on your statement.

8. Cancellations

Cancel any time before dispatch for a full, immediate refund. Once dispatched, the return process above applies. We may cancel orders affected by pricing or stock errors, or suspected fraud — always with a full refund.

9. Exchanges

We keep it simple: return for a refund, then order the piece you'd rather have. Damaged or incorrect items are replaced directly.

10. Non-delivery & courier issues

If your order isn't delivered within the communicated window, contact us and we'll investigate with the courier. Where a delivery genuinely fails in transit, we replace or refund after verification. Orders refused at delivery or unclaimed may be refunded net of courier charges actually incurred.

11. Fair use

We're here to help, and we assume good faith. In rare cases of repeated or unreasonable use of the returns process, claims we cannot verify, or abusive communication, we reserve the right to decline a return, limit support options, or decline future orders — while always honouring your statutory rights.

Need help with a return?

mifoa operates in accordance with applicable Indian consumer-protection and e-commerce regulations. This policy may be updated from time to time; changes take effect when published on this page.